FREQUENTLY ASKED QUESTIONS

 

Q. Does a ticket ensure me a seat?
A. Provided that you are seated at least five minutes before a film’s start time, you will have a seat. However, all seats are on a first-come, first-served basis after the VIPs and return-line/multi-ticket holders are seated. There will be sold-out films, so it is best to queue up early.

Q. How early should I show up?
A. We cannot predict how popular a film will be and recommend being there 30 minutes to one hour before the start time.

Q. How can I optimize my seating and film selections?
A. Festival screenings are a community experience. To help plan your viewing/queuing strategy, be sure to talk with fellow movie lovers while in line about which films are attracting the largest audiences.

Q. If a movie is sold out should I just give up?
A. No. Sometimes ticket holders do not show up and a “rush line” is formed before the film’s start time for those Festival-goers who want seats that have not been taken. Rush-line seats are released five minutes before the film starts and are always at the front of the auditorium. Also, please keep in mind that it may be difficult to find seats together.

Q. How do I decide which kind of ticket or pass to purchase?
A. There are multiple ways to experience the Festival:

If you want to be first into the auditorium and not have to preselect physical tickets, then you should become a Scottsdale Film Forum member at the Supporting level or above, which offers full access to all Festival films.

If you want to be first into the auditorium and do not mind preselecting your tickets by Oct. 6 at 7:30 p.m., then you should purchase Orange/Black-and-White VIP pass, which enables you to select up to 24 tickets, including the opening night reception and film.

If you do not require priority seating, do not want to attend the opening night film with reception and want to see up to 23 films at a significant discount, a Festival discount package is for you.

If you want to buy 10 tickets to any Festival screenings of your choice, the Build-a-10 Package is for you – and it also gives you a special discount. (Opening night film is not included in this package.)

If you want to buy five tickets to any Festival screenings of your choice, the Build-a-5 Package is for you – and it also gives you a special discount. (Opening night film is not included in this package.)

VIP passes and Package orders are only available until Oct. 6 at 7:30 p.m. Once the Festival starts, you may purchase single tickets at the box office at full price. Single tickets will not be sold online.

Q. What are the benefits of membership?
A. There are multiple membership options offering different levels of benefits such as all-access VIP passes, invitations to special sneak-preview screenings and member events, opportunities to purchase discounted Festival tickets and much more. Members must log in before selecting tickets.

Q. When and where do tickets go on sale?
A. Opening night (Oct. 6) tickets are on sale through Scottsdale Center for the Performing Arts’ box office or online through ScottsdalePerformingArts.org. (Opening night tickets are not available through Harkins Shea 14 Theatre.) Single tickets for all other films (Oct. 7–10) will be sold at Harkins Shea 14 during the Festival. When buying tickets online, you must log in before selecting your tickets.

 

Box Office Locations and Hours:

Scottsdale Center for the Performing Arts
7380 E. Second St.
Scottsdale, AZ 85251
480-499-TKTS (8587)
Box Office Hours on Oct. 6: 10 a.m. – 7:30 p.m.

Harkins Shea 14 Theatre
7354 E. Shea Blvd.
Scottsdale, AZ 85260
Box Office Hours Oct. 7–10:
Friday, 9:30 a.m. – 10 p.m.
Saturday and Sunday, 8:30 a.m. – 10 p.m.
Monday, 9:30 a.m. – 10 p.m.


Q. What can I do to ensure my comfort during the Festival?
A. Since auditorium temperatures fluctuate, bring a sweater or light jacket. Please take time to eat and wear comfortable shoes for waiting in the queues. Your neighbors in line can share a wealth of good suggestions, so make new friends and get the buzz on Festival films that they may have already seen.

Q. Where should I stay?
A. We highly recommend these hotels in the area:

Homewood Suites by Hilton Phoenix/Scottsdale
Mention “Scottsdale Film Fest” when calling to make your reservation by Sept. 23 for a special rate
9880 N. Scottsdale Rd., Scottsdale, AZ 85253
480-368-1200, PhoenixScottsdale.HomewoodSuites.com

Hotel Valley Ho
6850 E. Main St., Scottsdale, AZ 85251
480-248-2000, HotelValleyHo.com

The Saguaro
4000 N. Drinkwater Blvd., Scottsdale, AZ 85251
877.808.2440, TheSaguaro.com/Scottsdale